header

This page provides several topics of general information regarding the Internet Data Exchange web site (iDEx) operation, such as:

Online Security

Conduent EDI Solutions, Inc. follows strict Internet security standards that meet or exceed the guidelines determined by the Centers for Medicare and Medicaid Services (formerly known as the Health Care Finance Administration).

Security

This site uses industry-standard encryption technologies when transferring and receiving data. These measures are designed to protect you and the Medicaid information you request from loss, misuse and alteration.

Privacy
Conduent EDI Solutions, Inc. ensures sensitive data being transmitted over the public Internet cannot be intercepted and viewed by unauthorized parties. Conduent EDI Solutions, Inc. requires all users to access Medicaid data using a web browser with 256-bit encryption and the connection to this site uses a strong protocol (TLS 1.2). Both 256-bit encryption and TLS 1.2 are the strongest commercially available privacy technologies.

Authentication
Conduent EDI Solutions, Inc. ensures that users are who they claim to be. Online enrollments are screened to ensure that only actively enrolled Medicaid providers and their staff have access to sensitive Medicaid information. After the enrollment has been accepted, enrollees will only be granted access to Medicaid data for that State Medicaid Program.

Access Control
Conduent EDI Solutions, Inc. makes sure that users can access only the functions and information that they are allowed to use. Users must enter a unique User ID and Password to access sensitive Medicaid information. The User ID and Password will only allow access to a single State Medicaid Program.
To find out more about how Conduent EDI Solutions, Inc. protects your personal information, please go to our Privacy Policy section.

Privacy Policy

Conduent EDI Solutions, Inc. created this privacy statement to demonstrate our firm commitment to the privacy of our users' information. If you feel that Conduent EDI Solutions, Inc. is not following its stated information policy, please contact us directly or you may contact state and regional Contract Management offices.

If you have any questions about our privacy policy that are not answered by this Privacy Statement, please refer to the Contact Us section page and let us know about your questions.

Access and Corrections
Upon request we will provide you with access to the enrollment information that you have submitted to us. You can update, modify or access your enrollment information by contacting Conduent. Please see the Contact Us section for our postal address, phone, fax and e-mail address.

Third Parties
Conduent EDI Gateway Services does not sell or in any way transfer your company and personal information to any third parties except for sending enrollment information to the your state Medicaid program. Information about you and your company is sent to your state Medicaid program to verify your enrollment information. We do not partner with or have special relationships with ad server companies. We do not supplement the information that you provide with information that is received from third parties.

Security
This site uses industry-standard encryption technologies when transferring and receiving data. These measures are designed to protect you and the Medicaid information you request from loss, misuse and alteration.

Server Logs
We use your IP address to help diagnose problems with our servers and to administer our Web site. Our servers store aggregate information about the pages accessed by our users.

New Users

To receive a Logon Name, User ID and Submitter ID, you must complete the EDI Information Sheet. You may return this sheet to us by mail or via fax for faster processing. Click here for more information.

Forgot Your Password

If you forgot your user name and/or password, please contact our EDI Technical Support Unit.

Phone: 1.800.987.6717

Contact Us

Phone: 1.800.987.6717
Fax: 850-385-1705
Monday-Friday 8:00am - 5:00pm, ET

Back to top

filler
©2017 Conduent Business Services, LLC. All rights reserved. Conduent and Conduent Agile Star are trademarks of Conduent Business Services, LLC in the United States and/or other countries.